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About Us
SNAP Group of Companies is one of the leading software and IT service providers in Armenia. It offers a wide range of high-quality IT services, including custom software development, business and IT consulting, business application implementation, and IT outsourcing. According to independent analysts, SNAP Group is one of the leaders among IT consulting and business application implementation service providers in Armenia. In 2011, SNAP GROUP was recognized as the service provider of the year by the National Outsourcing Association and the European Outsourcing Association.
SNAP Mission
We are a national leader. We contribute to the development of our clients' businesses and the Armenian economy, increasing the competitiveness of our country in the international market. We define the standards and vector of development of the high-tech industry and are at the forefront of positive transformations, changing the world for the better.
SNAP Vision
Human intelligence and information technology play a key role in creating a comfortable and safe world, promoting progress, economic development, improving the quality of life and civilized society.
SNAP Values
- Ambitious
We are confident in our own abilities and are ready to overcome any obstacles to solve the most difficult tasks. This confidence is based on our capabilities and real achievements, which allows us to take on serious obligations, be responsible for the result and always remain winners. We use the talent, knowledge and skills of our employees to achieve the set goals. - Innovation
We are constantly looking for new opportunities to achieve better results. We invest in the development of advanced technologies and are the first to apply them to solve our clients' problems. We come up with and implement new ideas that change the world for the better. - Responsibility for the result
We consistently achieve our goals and fulfill our obligations, guided by the principles and standards of professional ethics. We create solutions that bring real benefits to our clients and society. Achievements and specific results are the basis of our leadership.
Team
“Business is run by people working in the Company. The talents of our people are the main thing we offer our customers. Successful business development, new ambitious goals facing SNAP GROUP, make it necessary to provide qualitatively new opportunities for development and growth to everyone who works in the Company. Increasing the value of the Company is inextricably linked with the development of the potential of its employees. SNAP GROUP constantly invests in improving the professional level of its employees, in the development and implementation of social programs. We provide our employees with stability, decent income along with the opportunity for self-realization and development. And we expect maximum return from them.”
V. Martirosyan
CEO
SNAP GROUP – a team of professionals
The top management of SNAP GROUP are people who stood at the origins of the domestic IT market, many of them are associated with entire milestones of its development. The management team of SNAP GROUP has been repeatedly recognized as the most professional in the industry.
But SNAP GROUP is not only famous managers. It employs the largest team of consultants: more than half of them have professional certificates from global manufacturers of software and hardware.
The strongest professionals from Western companies come to SNAP GROUP, bringing with them international experience and work technologies. Our doors are open to young specialists, their ideas and energy. SNAP GROUP is a company where everyone can realize their potential. Extensive work experience has allowed us to build an effective system that allows employees to develop, successfully implement projects and solve almost any customer problems in the field of IT technologies and consulting.
Certificates
ISO Certificates
Quality Management System Certificate confirming compliance with ISO 9001-2011 requirementsCertificate of IT Service Management System confirming compliance with the requirements of the international standard ISO 20000:2005
Career
Successful business is made by people working in the company - talented, energetic, goal-oriented, confident, cheerful. We strive to create an atmosphere of openness and interaction, believing that the most effective work takes place where it is based on mutual trust. The potential of our employees and the environment we create are key factors in the success and high positions of the company in the target market.
We value not only our common, "team" result, but also the achievements of each of its members. We believe that teamwork and individual motivation are the best combination for achieving the goal. Those who came to SNAP GROUP to work and achieve results, are ready to learn and teach, negotiate and defend their point of view, believe in a successful future and have the will to create it - stay here for a long time.
We know for sure that there are people who have the professional qualities necessary for SNAP GROUP. And if you want:
Apply existing knowledge, and also learn what you don’t know yet
Work in an organization where money is invested both in the development of the company as a whole and in each of its employees
To be part of the creative process, to have the opportunity to apply all your knowledge and skills, and as a result, to achieve the highest results
Meet truly friendly people
and also:
You know how to set goals and are ready to take responsibility for achieving them
Open and ready for cooperation
Have a sense of humor and are friendly
…You can be one of us.
If you are interested in working at SNAP GROUP, please send an email with your resume attached to hr@snap.am
We value not only our common, "team" result, but also the achievements of each of its members. We believe that teamwork and individual motivation are the best combination for achieving the goal. Those who came to SNAP GROUP to work and achieve results, are ready to learn and teach, negotiate and defend their point of view, believe in a successful future and have the will to create it - stay here for a long time.
We know for sure that there are people who have the professional qualities necessary for SNAP GROUP. And if you want:
Apply existing knowledge, and also learn what you don’t know yet
Work in an organization where money is invested both in the development of the company as a whole and in each of its employees
To be part of the creative process, to have the opportunity to apply all your knowledge and skills, and as a result, to achieve the highest results
Meet truly friendly people
and also:
You know how to set goals and are ready to take responsibility for achieving them
Open and ready for cooperation
Have a sense of humor and are friendly
…You can be one of us.
If you are interested in working at SNAP GROUP, please send an email with your resume attached to hr@snap.am
Social projects
CSR and Philanthropy Management
At the stages of strategic planning and in our daily activities, we focus on the principles of corporate social responsibility. In the area of risk management, compliance with the basic principles of CSR serves as an effective tool for preventing negative situations and minimizing their consequences.The Public Relations Department develops the strategy for the SNAP Group's charitable activities and coordinates all of the company's charitable projects.
We consider charity as one of the components of the Company's social responsibility, therefore our activities in this area are determined by the same principles as the social policy of SNAP GROUP:
projects aimed at improving the quality of life of society are a priority;
we are focused on long-term projects in the field of charity, which help to solve acute social problems, cover wide sections of the population and correspond to the state priorities in the field of social policy;
we believe that modern innovative technologies make a significant contribution to improving the quality of life, so charity projects are a priority for us, within the framework of which our technologies, products and services contribute to solving this problem;
we believe that society is most in demand for charitable projects aimed at improving health, as well as projects that promote the harmonious development of the younger generation;
we are ready to cooperate with government bodies, non-profit organizations, and representatives of the business community in implementing joint charitable programs that comply with the social policy and charitable policy of SNAP GROUP, on the terms of equal partnership and subject to compliance with the legislative and other restrictions applicable to the Company.
Solutions and services
We provide innovative IT consulting services to maintain our clients' competitive advantages, including auditing, planning and modernization of business processes, information systems, infrastructure, and information security. Our IT consulting services and many years of practical experience working with leading telecommunications companies will help you choose the best approach to implementing your company's business strategy.
Business processes
Business processes that contain system errors at the IT level lead to a decrease in the overall efficiency of the company, imposing serious restrictions on its development. We will identify and eliminate such errors in both projected and existing business processes.Our services:
Description of the company's existing processes
Assessment of the company's current processes for compliance with its goals and strategy
Identifying duplicate and unscheduled operations and processes
Transforming high-level business objectives and goals into specific requirements for organizational processes
Development of a plan for transition to the target state of processes
Transformation of organizational processes, including in connection with the introduction of new information services
Information systems
With the evolutionary development of the company, new information systems (IS) appear to solve individual problems, requiring certain competencies for their integration and further support.Our services:
Assessment of the effectiveness of the use of information systems and verification of their compliance with the goals of the organization
Evaluation of the cost of ownership of the company's existing IS
Assessment of the necessity, feasibility and expected effect of the transition to new information systems
Development of a plan for the transformation of IT systems, the company's IT landscape
Integration of existing information systems and company services
Refining existing IS to increase the return on their operation
Redistribution of functions between existing IS and services to achieve the greatest synergistic effect
IT infrastructure
The result of an independent assessment of the current state of the IT infrastructure is the development of recommendations for increasing the efficiency of its use, reducing costs, increasing its productivity, reliability and security.Our services:
Creating an IT infrastructure concept
Audit of infrastructure systems
Data Center Rationalization
Developing solutions for business application backup
Optimization of the first and second level of technical support
Development of a technical project for the migration of existing capacities to cloud resources
Creating an Effective Backup Plan
Information Security
In our work we rely on our extensive experience and best practices, as well as Russian and foreign standards in the field of information security (IS).Our services:
Conducting IT infrastructure surveys for compliance with information security requirements
Risk analysis and construction of IS threat models
Assessment of the level of protection of personal data information systems
Development of technical specifications for a personal data protection system
Development of technical/techno-working projects
Conducting work to assess the effectiveness of personal data protection systems
Development of the concept of information security
Building an information security strategy
Development of business processes for information security management
Audit and construction of an information security management system in accordance with the ISO 270xx series standards
Software Development
We offer a full cycle of software development, starting with defining product requirements together with the customer and developing technical specifications and ending with the implementation of business applications. Each solution is accompanied by a technical description and user manual. SNAP GROUP has the international quality certificate ISO 9001-2011 and implements an industrial approach to software development in combination with the use of modern technical infrastructure and advanced design tools.Our services:
Custom software development
Development and audit of architectural solutions
Database development and design
Development and design of user interface of applications
Development of applications for mobile devices
Reverse engineering of information systems
Transfer of legacy solutions to new technology platforms
Development of Big Data Solutions
Implementation and development
SNAP GROUP has deep technological and industry expertise, many years of experience in implementing business applications and complex multi-platform solutions based on products from leading information system providers, including (Microsoft, Oracle, IBM, HP). One of the strongest areas of SNAP GROUP's activity is the development and refinement of information systems and software. We adhere to a project approach in accordance with PMI standards. At the same time, we take into account the specifics and complexity of our clients' tasks and, if necessary, take a flexible approach to adjusting plans as IT systems develop. Depending on the client’s needs and the specifics of business tasks, we use both solutions from well-known global vendors (IBM, HP, Oracle, FNT, BMC, etc.) and open source solutions.Our services:
Gathering requirements
Business Process Analysis
Preparation and approval of high-level architecture
Preparation of technical specifications
Implementation of an IT system into the client's IT landscape
System Integration
A large organization has business processes that require interaction between several IT systems. If there are only two or three such systems, then non-standard protocols and choreography (implementation on the side of each system of the logic of interaction with all those integrated with it) can be used. However, with the growth of IT systems and, as a consequence, their connections with each other, the infrastructure becomes extremely difficult to support and develop, and the implemented business processes are opaque and confusing. The solution to this problem is system integration. Using SOA (service-oriented architecture) allows implementing relatively simple services on the system side, using standardized protocols, orchestration (moving the interaction logic into a separate system, which allows implementing the integration parts of business processes in one place). As an implementation of orchestration, ESB (enterprise service bus) is usually used, which allows, using the implementation of standard protocols and the BPEL language, to describe business processes relatively quickly and integrate the systems involved in them within these business processes.Our services:
Develop solutions for integrating corporate applications, data and business processes both within the company's IT infrastructure and with external information systems
Conduct a survey and audit of end-to-end business processes and existing IT infrastructure
Select an integration solution platform
Design the architecture of the integration solution
Conduct comprehensive testing of integration solutions
Implement an integration solution
Maintain and develop the integration solution
IT Monitoring Systems
We offer a solution for implementing a centralized monitoring system covering all infrastructure elements and services, as well as services for monitoring a specific part of the IT infrastructure or individual services specified by the customer. We implement both our own Nevod solution based on IBM products, and niche vendor solutions such as AppDynamics, as well as cost-effective solutions based on open source software.Monitoring covers:
Hardware (memory, disk arrays, etc.)
Operating systems (Windows, Unix, Linux, Solaris)
DBMS (Microsoft SQL Server, Oracle Database, etc.)
Mail servers (Microsoft Exchange, IBM Lotus Domino, etc.)
Document management systems (IBM Lotis Domino, various implementations based on Microsoft Sharepoint)
Web servers
File servers
VoIP Systems
Testing of information systems
We offer information systems testing services to identify defects, errors, malfunctions or non-compliance with the declared functionality, as well as to determine performance, reliability and fault tolerance.Our services:
Analysis of the hardware and software complex and requirements for it
Selection of methods and approaches for testing hardware and software systems and applications
Development of a test plan for the type of architecture of the test environment, a list of test requirements and parameters that are criteria for successful testing (for load testing, the test environment and the Test Plan are created separately)
Formation of load profiles and automatic scripts, testing and preparation of protocols
Analysis and generalization of test results
Generating the Final Report
Technical support outsourcing
An effective technical support service can be built in-house, involving business consultants and high-level technical experts. It is also possible to implement a request management system and debug processes. But this approach requires serious investments, which, as a result, entail other costs associated with the management of this service, its provision, as well as the need to improve its efficiency and scalability in the context of changing business needs. We suggest that you focus on business tasks that bring profit, and outsource the technical support service to us.Our services:
Registration of incidents
Solving problems of users of critical ABS – full range of works, routine works
Code-level bug fixes
Business Application Support
SNAP GROUP has been providing support services for business applications based on vendor and proprietary software for over 10 years. A dedicated team of SNAP GROUP engineers ensures the smooth operation of applications, helps add new functionality, and promptly eliminates defects and shortcomings.SNAP GROUP has created and maintains a database of configurations of serviced components of customer information systems, which facilitates high-quality and prompt support for diverse IT solutions, taking into account the specifics of their operation. All requests received by the service center, as well as the process of their implementation, are registered in the automated system for recording and monitoring the execution of requests.
Support of information systems of the required or even higher quality by SNAP GROUP is much more profitable than using internal IT resources for these purposes.
Development of information systems
One of the strongest points of SNAP GROUP is the development and refinement of information systems and software. To do this, we collect all the necessary customer requirements and form development stages in the form of specific release plans. We adhere to a project-based approach in accordance with PMI standards. At the same time, we take into account the specifics and complexity of our clients' tasks and, if necessary, take a flexible approach to adjusting plans as IT systems develop.
Depending on the client’s needs and the specifics of business tasks, we use solutions from well-known global vendors IBM, HP, Oracle, FNT, BMC, etc., as well as open source solutions.
IT Infrastructure Maintenance
SNAP GROUP IT infrastructure support services allow the client not to bother with issues of servicing the IT component of their business and focus their attention and efforts on the most important tasks. Professional maintenance reduces the cost of owning the IT infrastructure, ensures its reliability and prompt resolution of emerging problems.Our services:
IT infrastructure support
Data Center Management
Creation, audit and implementation of cloud infrastructure
Creating Software-Defined Networks (SDN)
Network Services Virtualization (NFV)
Configuration, upgrade and support of server and network equipment
Benefits of SNAP GROUP Support
Working according to SLA
Prompt response to requests and minimal time to resolve issues
Help from competent specialists 24x7
Access to resources and technologies that are not available
Using your own and client tools
Location on the customer's premises or use of our infrastructure that ensures information security
IT Infrastructure
Modern technologies change our clients' businesses - new innovative services are born, customer service methods are expanding. With the constant development of business and the complication of processes, the IT infrastructure must be able to support all the changes accompanied by the active implementation of new information technologies, such as cloud solutions, big data, mobile services, etc. Companies with an effective IT infrastructure gain a serious competitive advantage.
An effective infrastructure must be as reliable, secure, high-performance, scalable and manageable as possible. SNAP GROUP has extensive experience in designing and building new, as well as analyzing, optimizing, monitoring and supporting existing IT infrastructure.
Our infrastructure solutions cover:
Standard IT and Telecommunications Infrastructure
Data networks, Wi-Fi, routing
Data Recovery Solutions
Asset Management
Data Center Management
Virtualization
Network infrastructure
IT Infrastructure Analysis
The result of the IT infrastructure analysis is the development of recommendations for increasing the efficiency of its use, reducing costs, increasing its productivity, reliability and security
Our services:
Creating an IT infrastructure concept
Data Center Rationalization
Audit of infrastructure systems
Optimization of the first and second level of technical support
Creating an Effective Backup Plan
Development of a technical project for the migration of existing capacities to cloud resources
Creation and development of IT infrastructure
SNAP GROUP is a partner of leading suppliers of infrastructure software and equipment. We are ready to provide a range of services for the creation of a new effective and development of an existing IT infrastructure:
Our services:
Creating the infrastructure core (Core)
Building a Cloud Computing Complex (Cloud)
Building Software-Defined Networks (SDN)
Network Services Virtualization (NFV)
A wide range of work on installation and configuration of server equipment
Performing work on setting up telephony and related services
Creating a test circuit based on modern technologies
IT Infrastructure Monitoring
We provide a comprehensive approach to organizing IT infrastructure monitoring based on the following products: BMC Patrol / Portal, Microsoft SCOM, IBM Netcool, HP OpenView, etc.
Monitoring IT infrastructure allows you to ensure:
Availability and performance of operator services for users/subscribers according to SLA
Control over infrastructure and promptly provide information about problems
Monitoring both at the service and process level, and from the end user perspective
Tracking the dynamics of service and technical indicators to notify about potential problems in advance
Filtering and correlation of different types of messages from equipment and control systems
Automatic processing of certain events on the infrastructure – from the occurrence of an event to the creation of an incident
IT Infrastructure Support
SNAP GROUP IT infrastructure support services allow the client not to bother themselves with issues of servicing the IT component of their business and focus their attention and efforts on the most important tasks. Professional maintenance reduces the cost of owning the IT infrastructure, ensures its reliability and prompt resolution of emerging problems.
Our services:
IT and Telecommunications Infrastructure Support
Data Center Management
Creation, audit and implementation of cloud infrastructure
Creating Software-Defined Networks (SDN)
Network Services Virtualization (NFV)
Configuration, upgrading and support of server and network equipment
Information Security
The information security concept proposed by our specialists includes both organizational and technical measures to prevent unauthorized access to critical information:
Protection of personal data
Fulfillment of the STO BR IBBS Standard
Audit
Risk analysis
Comprehensive protection
Outsourcing
Development of internal regulatory documents
Analysis of information security threats and the level of database protection
Ensuring data integrity using information security tools
Antivirus protection
Access and Registration Management
Email protection that stops information leaks, network attacks and the spread of viruses via email
Detection and prevention of intrusions and unauthorized access attempts to the organization's databases
Firewalling, ensuring information security of inter-network interaction
Ensuring the security of using the Internet
Mobile Solutions
SNAP GROUP has extensive expertise in the development of mobile solutions. We will help you design and create mobile multimedia or business applications for all types of platforms (Android, iOS, Windows Mobile, Blackberry, etc.), and also offer our testing services as part of mobile application development and as a separate service.
Our services:
Creating mobile business applications
Implementing Mobile VPN
Creating mobile TV and video applications
Testing and automation of mobile applications
Partners
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Clients
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